Welcome to the website of the Office of the Aged Care Commissioner. On this website you will find information about what we do and how we do it.
The Aged Care Commissioner’s (the Commissioner's) primary role is to examine complaints against the:
Aged Care Complaints Scheme; and
Australian Aged Care Quality Agency.
Please use the navigation or contact us for further information.
The Commissioner does not directly examine complaints about care or services provided to people receiving (Australian Government subsidised) aged care services. If you have a complaint about an Australian Government subsidised aged care service, contact the Aged Care Complaints Scheme.
If you are a non-English speaking person, we can help through the Translating and Interpreter Service on 131 450.
Office closed over Easter break - 17 April 2014
The Office of the Aged Care Commissioner (the Office) will be closed over the Easter break from 3:00pm, Thursday 17 April 2014 until 9:00am, Tuesday 22 April 2014. You can still lodge a complaint during this time, and we will contact you shortly after we reopen. If your matter is about an aged care service, please contact the Aged Care Complaints Scheme.
Fact sheets available in eight languages - 17 March 2014
The Office has fact sheets describing our role in Arabic, Croatian, Greek, Italian, Polish, Serbian, simplified Chinese and Vietnamese. All are available on our fact sheets page.
Changes to the Commissioner’s jurisdiction over the Australian Aged Care Quality Agency
As of 1 January 2014, the responsibility for accrediting Australian Government subsidised aged care services moved from Aged Care Standards and Accreditation Agency to the newly established Australian Aged Care Quality Agency (the Quality Agency). Prior to 1 January 2014, the Commissioner was able to examine complaints relating to the conduct of the Aged Care Standards and Accreditation Agency in relation to its responsibilities under the Accreditation Grant Principles 2011 and the conduct of its assessors when conducting a support/assessment visit or audit. The Commissioner is now able to examine complaints relating to the Quality Agency’s process for accrediting aged care services and, from 1 July 2014, conducting the quality review of home care services under the Quality Agency Principles 2013.
New Annual Report
The Aged Care Commissioner 2012-13 Annual Report is now available on our website.
As of 18 September 2013, the Office falls under the Social Services portfolio and reports to the Assistant Minister for Social Services. The Office formerly fell under the Health and Ageing portfolio. This website is currently being updated to reflect this change. The change does not affect the functions or operations of the Office.